4 Tricks für schnelle User Experience Verbesserung in Intranets

Go After Frustration. When something doesn’t work well, it’s frustrating to the users. By observing that frustration, we can often see something that is an easy win.

Surface Internal Data and Status. What new data could be helpful to an employee right now? Surface that critical data and you’ll seen an instant UX win.

Reduce Tool Time. Tool time is the time a user spends doing something that computers are really good at.

Employ a Fisheye Perspective. If you’ve ever played with a camera that had an extreme wide-angle lens, you’ll notice that objects appearing in the center are big and up close, with lots of detail, while those objects that are on the edges seem much smaller and farther away. The navigation system needed to reflect a similar fisheye perspective.

Quelle: www.uie.com/articles/intranet_improvements

System Usability Scale (SUS)

The System Usability Scale (SUS) was released into this word by John Brooke in 1986. It was originally created as a “quick and dirty” scale for administering after usability tests on systems like VT100 Terminal (“Green-Screen”) applications. (Quelle)

Folgende 10 Punkte werden dabei gemessen/bewertet:

  1. I think that I would like to use this system frequently.
  2. I found the system unnecessarily complex.
  3. I thought the system was easy to use.
  4. I think that I would need the support of a technical person to be able to use this system.
  5. I found the various functions in this system were well integrated.
  6. I thought there was too much inconsistency in this system.
  7. I would imagine that most people would learn to use this system very quickly.
  8. I found the system very cumbersome to use.
  9. I felt very confident using the system.
  10. I needed to learn a lot of things before I could get going with this system.

Was ist ein “guter” SUS Wert?

Die ganze dahinterliegende Berechnung und wie man die Ergebnisse interpretiert, ist auf measuringusability.com zu finden.

10 Ways to Measure & Manage the User Experience

Mouse Movement Study

Source: dataviz.com.au